– Please note that the boat leaves at the time specified on your booking confirmation message the day before your cruise. If you miss the departure, there are no refunds.

– Those traveling 1+ hours, please factor in traffic with your departure time – especially those travelling from Brisbane! We have had many customers miss out on their cruises due to traffic jams.

– Unfortunately, due to AMSA safety restrictions, there is no wheelchair access.

– If you require mediations, please ensure you have all that you need with you (e.g. asthmatics, heart disease, anaphylactic etc.).

– If you are pregnant, have recently visited hospital, or have a pre-existing medical condition, we would ask that you consult your GP prior to cruising.

– All children on your booking must be looked after at all times.

*Please read through the Terms and Conditions below for more details.

A warm jacket as it can get quite cold out on the water especially in the winter months. Close-toed non-slip shoes are a great choice as well for on board safety.

Don’t forget a camera, spare batteries and memory cards.

Absolutely NO drones are permitted on board.

– Licenced bar with drinks and snacks for purchase

– Two toilets

– Upstairs and downstairs, indoor and outdoor seating and viewing areas

–  Photographer to capture all the beautiful moments of the day

– Photo centre to view, print, or take home the shots after your cruise

Parking can sometimes be very busy, so we recommend allowing at least 15-20 minutes to find a space and walk over to the departure point (see address below).

The Sea Life/Underwater World carpark is where most customers tend to find a park, though there are spots around the Mooloolaba esplanade, which can be anywhere from a 7-11 minute walk to the departure point.

Our vessel is moored at the jetty between Sunreef and Saltwater Fish & Chippery – please meet in Sunreef at The Wharf Mooloolaba.

Address: Shop 11-12, 123 Parkyn Parade, Mooloolaba 4557

We apologize, but there are no refunds for sea sickness.

Some people never get sea sick (the lucky ones), however others need to be prepared! We advise you to take something if you are unsure – don’t let sea sickness spoil your day!

Visit the pharmacy or health food store prior to the day of your cruise for motion sickness tablets to ensure you can make the most of you cruise. Ginger tea and/or lollies can help as well.

Though we would love to go out on the water every day if we could, some days mother nature just doesn’t want us to go. As our guest’s safety and comfort is our first priority, we may need to cancel some trips. If the trip is cancelled, you will be transferred to the next suitable day.

We endeavour to make final calls by around 4pm the day prior to departure and will contact you on your official departure at this time.

A cancellation by the customer made less than 72 hours prior to departure incurs a 100% cancellation fee (no refund). A “no show” on the day also attracts 100% cancellation fee.

It is up to the customer to call and contact Sunreef to confirm pick up times.

Minimum of 4 participants per pick-up and drop-off (North or South) for Zone 2 and Zone 3; minimum of 2 participants per pick-up and drop-off (North or South) for Zone 1.

Please be aware the bus pick-ups and drop-offs will take place one time daily, and times are subject to change depending on bookings for the day.

Each year thousands of Humpback Whales migrate along the eastern side of Australia. They migrate from their summer feeding grounds in Antarctica to their breeding grounds in Northern Queensland, during their migration these whales are known to venture close to the shoreline, giving thousands of locals and tourist a glimpse of their inquisitive natures and spectacular antics.

June to August: The humpbacks embark on their migration to tropical North Queensland waters to breed and mate

Mid-August through to November: The humpbacks slowly head back south to Antarctica with their newborn calves, often resting and playing along the way.

The safe and warm waters out from Mooloolaba are a favourite place for these beautiful animals, so get ready for some of the best views and live whale entertainment you’ll ever see!

The 2018 whale migration will be a bigger year, as marine biologists have found the population of humpback whales are increasing by around 10% per annum!

* Last year we had an estimated number of over 16,000 whales visiting our waters and saw the largest number of calves born in 50 years .

Our Skippers and crew are very experienced and have a deep love and knowledge of whales. They enjoying sharing their passion for whales and are always happy to answer any questions you may have.

We must stand off 100 meters from the adults, and 300 meters from the cows and their young. However, they can come right up to the boat if they want – and they often do!

They can often come so close that you can smell and hear them, or even get a little wet!

Whilst all efforts will be made to ensure that your whale experience is an enjoyable one it is important to remember that these whales are wild animals – they do not perform on cue! We are Eco-Tourism Certified and are committed to minimising the disturbance that our whale watching cruises make to the whales we are watching.

All encounters are conducted in accordance with the Australian National Guidelines for Whale and Dolphin Watching (2005) as well as our own strict Code of Practice which has been developed with whale researchers and experts to ensure the protection of the whales.

Whale One Terms and Conditions